Service operator: MyRoleReady. Refund requests: supporthelpapps@gmail.com.

Preview before purchase

You can enter content, use the builder, compare templates, and inspect the resume preview before checkout. AI reviews require a purchase and are not part of the free preview. The one-time purchase includes five completed AI reviews and PDF/Word generation for the purchased account. Failed review requests and reopening a saved review use no checks.

When a refund is available

Contact us within seven days of purchase if:

  • You were charged more than once for the same purchase;
  • The charge was unauthorized, subject to reasonable verification; or
  • A material technical failure prevents the purchased AI reviews or document exports and we cannot restore the affected feature or provide a working remedy within a reasonable time.

General digital-sale rule

Because the product is delivered digitally and can be previewed before purchase, purchases are generally final after paid access is delivered, an AI review completes, or a file is downloaded, except in the cases above or when applicable law requires a refund. A preferred template style, hiring outcome, or change of mind after successful delivery normally does not qualify. Nothing in this policy excludes nonwaivable cancellation, refund, or consumer rights under applicable law.

How to request help or a refund

If an optional resume email is delayed or filtered as spam, download the PDF and Word files directly from Finish and check the delivery address. Contact support if both email delivery and direct downloads fail.

Use the Contact page and include the account email, purchase date, and a short description of the issue. Do not send full payment-card details or attach a resume unless support specifically requests information needed to diagnose the problem.

A full refund removes paid export and AI review access, including unused checks; your drafts remain available. Approved refunds are returned through the original payment method. Processing time after approval depends on Stripe, your bank, and the payment method.